Frequently Asked Question
- Can my item be gift wrapped?
— Sure, all our jewelry comes in a gift box ready for gift giving.
- How is my item packaged while shipping?
— Every item is packaged and shipped in a bubble mailer.
- Can you write a special note for the recipient for me?
— Sure, we would love to include a hand written note from you, just let us know what you like written.
- Can I go swimming with my jewelry on?
— We recommend all jewelry should be taken off while performing tasks like swimming, workouts and showering. Avoid exposure to all chemicals like chlorine, bleach, ammonia etc.
- Do I need to clean my jewelry?
— Jewelry should be cleaned with non toxic solution from time to time to maintain the shine and longevity.
- How should I wear my jewelry for a party or a get together?
— Easy, put all jewelry on after you have applied all cosmetics, perfumes, lotions and hairspray.
- How do I know if the jewelry is the right size for me?
— The sizing details are described in the description. Just let us know and we can adjust the size for you.
- I don’t live in US. Do I need to worry about customs and duties?
— Buyers are responsible for any and all duties and custom charges that may be incurred. We are unable to predict any custom duties/taxes due to different regulations in different countries.
- I love my jewelry from SSJewelryCreations, Can I get a discount next time I order?
— We love happy customers. Subscribe to our newsletter, we usually send out discount codes from time to time for our customers.
- Can I return or exchange my item?
— Sure, just contact us within 3 days of delivery and ship item back to us within 14 days of delivery. We can’t accept returns for custom or personalized orders unless they arrive damaged or defective.
- Who is responsible for the return shipping?
— Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.